Invoicing and payments
Payment methods, billing and bank details
Is it possible to receive a formal offer?
Yes, on Niuo it is possible to receive a formal offer through two operating modes, designed to adapt to different production needs:
- Automatic quoting (available for 3D printing with HP MJF technology)
Upload your 3D file, select material, finish and quantity. The system will generate an instant quote, which can be saved or converted directly to order.
For complex geometries or large quantities, the system will automatically indicate the need to proceed with a formal request (RFQ mode). - Request for Quotation (RFQ)
For all other processes — such as CNC, FDM 3D printing, sheet metal processing, injection molding, welded assemblies, packaging, typography or thermoformed products — a dedicated RFQ system is available.
Simply upload the files and specify the technical requirements: you will receive a formal, detailed and tailor-made offer in a short time, drawn up by our technical team.
In both cases, the process is completely digital, with dedicated assistance, full traceability and real-time updates on the status of the order.
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What are the payment methods?
- Credit cards
- PayPal
- Advance bank transfer
Right of withdrawal
Art. 59, letter c) of the Consumer Code relating to personalized products
The objective of the rule is to prevent a clearly personalized or custom-made good from being returned, thus preventing Niuo from being able to resell it to third parties.
Also in the case of clearly personalized or tailor-made products, the right of withdrawal referred to in articles 52 to 58 of the Consumer Code is excluded for distance contracts and contracts negotiated away from business premises.
We remind you that all goods made on the niuo3d.com website are considered customized items.
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How do I place an order on behalf of a company?
Placing an order on behalf of a business is simple. While registering on NIUO, you will be asked if the registration is as an individual or a company.
If you select “company”, you will be asked for all the data necessary for the correct invoicing and management of the order: VAT number, sector, tax code, shipping and billing address, as well as any additional data required for tax documentation.
Once you have completed the registration process, you will be able to manage all orders directly from your personal area, with active tracking and dedicated support.
How do prices vary and update on the platform?
Thanks to a neural network-based system. An artificial intelligence capable of calculating the price of pieces through an algorithm that uses a computational model similar to a biological neuronal network. The algorithm is constantly being updated to guarantee you the best price for the part uploaded.
Prices may therefore vary in cost, either decreasing or increasing, depending on the experience developed by the system over time. In any case, the applicable price will always correspond to the one shown in real time by the quotation system.
The same applies to reorders.
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If I have already paid for an order, can I still change it?
Paid orders cannot be modified, as production starts immediately
To maintain maximum efficiency and punctuality of the workflow, when an order is paid, it immediately leaves for production and is automatically invoiced, so it can no longer be modified or cancelled.
Until you complete the payment, the order can always be modified or cancelled.
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Why pay with PayPal or Credit Card?
These are secure and fast payments
Simplicity, speed, and security are the key features of these payment methods.
Don’t have a PayPal account yet? You can still pay with your credit card without needing to register.
250 million people use PayPal to shop on millions of websites around the world, in over 200 markets and 25 different currencies.
PayPal uses the latest anti-fraud technologies and data encryption for maximum protection, 24 hours a day.
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Do you send electronic invoices?
Where do I enter the SDI code?
If you register as a company, you will find the appropriate field to enter the SDI code during the registration phase. Just fill in the form to allow the correct issuance of the electronic invoice.
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