How to order
How does the online estimator work?
3D PRINTING DESIGN GUIDE
SHEET METAL DESIGN GUIDE
INVOICING AND PAYMENTS
SHIPMENTS
What is the procedure for placing an order on Niuo?
- Automatic Quoting (available for 3D printing powered by HP): Upload your 3D file, select material, finish, and quantity. The system generates an instant quote and allows you to complete the order in a few clicks, with active tracking from your reserved area. In the case of particularly complex geometries or large quantities, the system will automatically notify you of the need to switch to RFQ mode for a thorough technical evaluation.
- Request for Quotation (RFQ): For all other services — CNC machining, FDM 3D printing, sheet metal processing, injection molding, welded assemblies, packaging, typography and thermoformed products — a dedicated RFQ system is active. Simply upload the files and specify the project requirements: you will receive a detailed and tailor-made quote from our technical team quickly.
How do I make a quote on the platform?
To get a quote on our platform, simply follow these simple steps:
- Upload your project file (preferably in . STEP. STP or . STL) directly in the dedicated area.
- Select the desired manufacturing process : CNC, 3D printing, sheet metal processing, injection molding, welded assemblies, packaging, typography, or thermoforming.
- Set the technical parameters: material, finish, quantity, any specific notes , and required delivery time.
If the file is one of the automatically managed models (for example, for HP 3D printing), the system will generate an immediate quote.
Alternatively, the RFQ procedure will be activated, and our technical team will send you a personalized quote in a short time. All quotes are accessible and traceable from your reserved area, where you can manage requests, proceed with orders and monitor the progress of your projects.
Can I order materials that are not present?
No, unfortunately it is not possible
We only make materials available that have been tested for a long time in order to give you the assurance of the best possible result. Nevertheless, we often add new materials and if you want to be informed promptly you have 2 options:
- Sign up for the newsletter for a weekly update with material news, offers and discounts. Just enter your email in the space provided at the bottom of all pages of the Niuo3D website.
- Visit the materials page periodically
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What payment methods do you accept?
- Credit cards
- PayPal
- Advance bank transfer
What types of files do you accept and in what format?
- tag. STEP/. STP – Preferred format for CNC, sheet metal, stamping, and assembly machining: Allows for detailed technical analysis of the 3D model.
- tag. STL – Ideal for 3D printing, it is used for automatic quoting and direct production.
- tag. IGES/. IGS, . DXF, . DWG – Compatible to attach specifications of on-demand machining, such as sheet metal cutting.
- .PDF – Useful for attaching technical drawings, dimensional indications or additional notes.
Should the estimate be paid immediately?
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How do I track the status of my order/pre-order?
Just log in to your Niuo account
- Enter your user area and click on your initials at the top right of the screen.
- In the menu that appears by clicking on your initials choose “orders” and the list of your orders will appear arranged in chronological order starting from the most recent.
- You’ll see that each order will show the progress and you have the option to view the details of the order itself.
- The order can be in the following states:
The order statuses are:
- Need review: the order has been received but must be approved, which will happen within 24 hours
- Approved: the order has been reviewed and approved, thus entering the production workflow
- Product: All parts of the order have been produced
- Ready to ship: the order is ready to be entrusted to our logistics partner
- Shipped: the order has been shipped and you can track the shipment through the tracking number you will receive
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Are the shipping dates in the quote real and reliable?
The shipping date displayed on the quote is effective only if the payment (and therefore the completion of the order) takes place on the same working day as the quote itself. Any day of delay in payment will result in the postponement of one day in the date of shipment.
In order for us to meet the shipping date, we recommend that you complete your order and payment on the same day.
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My file won't load. How come?
Usually the reasons are technical, the file may be of the wrong format or exported incorrectly or be opened.
You can learn more about the topic by reading the directions here:
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The quote is binding
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Is there an invoice for my order?
How long does it take to complete an order?
The time required to complete an order can vary from a few minutes to a few hours, depending on the type of processing required and the method chosen.
We’ve optimized the process to be quick, intuitive, and fully digital.
- In the case of automatic quotation, once the parameters have been selected and the payment completed during checkout, the order is considered confirmed and visible in your user area.
- In the case of an RFQ request, the order is considered completed after receiving the personalized quotation (generally valid for 30 days) and making the payment.
In both cases, you will receive confirmation via email and you can track your order directly from your profile.
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Is it possible to specify a custom shipping date based on my preferences?
For orders with MJF technology in Italy, during the quotation phase it is possible to select the desired production time among:
- 8 working days
- 5 working days
- 3 working days
For overseas orders with MJF technology, the available options are:
- 10 working days
- 8 working days
- 5 working days
For all other technologies, the production time will be communicated at the time of listing.
Shipping will take place at the end of the selected production period. Once you have entrusted your order to the courier, you will automatically receive a confirmation email with the link for real-time tracking.
If you have special needs or specific deadlines to meet, we invite you to contact us in advance to agree on the solution that best suits your needs.
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What is the minimum/maximum quantity of pieces I can order?
At Niuo you can order from a single piece up to thousands of units, depending on your production needs.
Once you’ve uploaded your 3D file or design to the online quoter, you can select from predefined quantities or enter a custom quantity.
Examples by type of processing:
- Sheet metal parts:
Ideal for quantities ranging from single parts to mini-series of 100–250 units, with high accuracy and fast turnaround times. - 3D printed parts:
Productions from 1 to thousands of pieces, even at low costs, with the possibility of obtaining finished or semi-finished components, suitable for both prototyping and small series.
In general, there are no hard limits on the quantity you can order. However, for particularly large or complex orders, our team will contact you to evaluate together timing, costs and operating methods outside the standard platform.
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